Memory consistently demonstrates excellence in everything she does. Her reliability, efficiency, and commitment to achieving business objectives make her a valued member in supporting our Customer Service Team. She is always willing to support her colleagues, share her knowledge, and step in whenever help is needed. Her positive attitude, professionalism, and teamwork contribute greatly to the success of both the team and our customers.
Through her outstanding performance, dedication, and commitment to BCI's values, Memory has made a lasting impact on those around her. Congratulations, Memory!
When some customers were credited funds in error, Ed took ownership straight away, showing true Tu Rangatira (Leadership). He worked with the team to get to the bottom of it and froze the affected funds early so no one would be left overdrawn. Then he personally phoned every affected customer before the correction, so nobody was caught by surprise.
Ed looked after our customers like Kopu Tangata (Family) and handled a difficult situation with Tu Ti’a ma (Integrity) and care. Because he spoke to every customer himself, a potential complaint became a moment of trust, and he fully deserves this Merit Award. Congratulations, Edward!
